Services

We provide consulting services to financial institutions (e.g. commercial banks, microfinance institutions, credit unions) to help them to:

• build or strengthen credit and non-credit operations in Retail Banking, SME Banking, Microfinance
• expand services to consumers beyond credit offering in traditional microfinance and SME lending by introducing new business lines (e.g. transformation of microfinance institution into regulated, deposit-taking institution and introduction of savings mobilisation from the public)
• move “upstream” to enter the SME market (upscaling of microfinance institutions)
• move “downstream” to serve SMEs in addition to their corporate and retail banking (downscaling of commercial banks)
• set up SME finance operations in a newly established institution (greenfield investment)
• build or strengthen risk management systems to better reflect the business strategy
• develop and implement marketing strategy which comprises corporate brand, product, product delivery and customer service strategies:
  • build brand identity to differentiate from competition and establish credibility to attract investors
  • redesign product lines and develop new products to meet dynamic customer preferences and needs
  • train staff to increase sales, marketing and cross-selling effectiveness and improve customer service in branch network
  • simplify and optimize core processes to lower costs, increase efficiency and service quality from customers’ perspective
  • optimize distribution and service channels or adapting them to incorporate innovative delivery channels, to add value to and enhance the customer experience

In addition to providing consultancy services to financial institutions, we offer interactive training programs to financial institutions. Staff development and systematic training have a major impact on the performance of an institution. At all levels, training has the obvious operational benefit of providing better qualified staff. Well-trained employees will have the skills they need to do their jobs properly, thus enabling them to achieve better results in their work. Furthermore, offering employees training has a strong motivational impact. This in turn helps strengthen their commitment to their work and their loyalty to the organization. Our training programs incorporate best practices in the field, cross-regional and local learning experiences, and a blend of learning media. Our training style is highly interactive and participatory. The content is designed to be relevant and readily applicable. Learn more about Trainings »